REFUND, RETURN & EXCHANGE POLICY

Effective Date: [Insert Date]
Last Updated: [Insert Date]

This Policy applies to all purchases made from www.ksheeraclothing.com (“Website”), operated by:

Ksheera Clothing
Mayur Vihar, Shop No. 52
New Delhi – 110001
India
Email: care@ksheeraclothing.com
Phone: 9876543211

By placing an order on our Website, you agree to this Policy.

1. RETURN WINDOW

We offer a 7-day return and exchange window from the date of delivery.

  • The return or exchange request must be initiated within 7 calendar days of delivery.
  • Requests raised after 7 days will not be accepted.

2. ELIGIBILITY FOR RETURNS & EXCHANGES

To qualify:

  • The product must be unused, unworn, and unwashed.
  • All original tags must be intact and attached.
  • The product must be returned in original packaging.
  • The product must not show signs of perfume, stains, makeup marks, sweat, damage, or alteration.

Festive and ethnic wear is delicate and occasion-based. Items showing signs of event wear beyond reasonable trial will not qualify.

Ksheera Clothing reserves the sole right to determine eligibility after inspection.

3. NON-RETURNABLE CONDITIONS

Returns or exchanges will not be accepted if:

  • The request is made after 7 days.
  • The product has been worn or used.
  • Tags are removed.
  • The product is altered.
  • Minor color differences occur due to screen variations.
  • Minor thread or embroidery variations occur (these are not defects).

4. HOW TO INITIATE A RETURN OR EXCHANGE

To initiate:

  1. Email care@ksheeraclothing.com within 7 days.
  2. Mention:
    • Order Number
    • Reason for return/exchange
    • Clear product images
  3. Wait for written approval before shipping.

Returns sent without prior approval may be refused.

5. DAMAGED / DEFECTIVE / WRONG PRODUCT

If you receive a:

  • Damaged product
  • Defective item
  • Incorrect product

You must:

  • Notify us within 48 hours of delivery
  • Provide a clear unboxing video and product images

Failure to report within 48 hours may result in rejection of the claim.

Upon verification, we will:

  • Arrange replacement, OR
  • Issue full refund including applicable shipping charges

6. RETURN SHIPPING

If return/exchange is approved:

  • Reverse pickup may be arranged (subject to availability), OR
  • Customer may be required to self-ship.

Shipping responsibility:

  • If return is due to defect/wrong product → Company bears shipping cost.
  • If return is for size preference or personal reason → Customer bears return shipping cost.

Original shipping charges (if any) are non-refundable unless product is defective.

7. INSPECTION PROCESS

All returned items undergo quality inspection.

Inspection timeline: 2–3 business days after receipt.

If approved:

  • Refund or exchange will be processed.

If rejected:

  • Product may be shipped back to the customer at their expense.

Company decision after inspection shall be final.

8. REFUND POLICY

Refunds are processed only after inspection approval.

Prepaid Orders:

Refund credited to original payment method within 7–10 business days.

COD Orders:

Refund processed via:

  • UPI transfer, OR
  • Bank transfer

Customer must provide correct details. We are not responsible for banking delays.

9. EXCHANGE POLICY

  • Exchanges are subject to stock availability.
  • Only one exchange per order is permitted.
  • If requested size is unavailable, refund or store credit may be offered.
  • Exchange requests must be made within 7 days of delivery.

Exchange shipping may be chargeable in case of size change.

10. CANCELLATION POLICY

Orders may be cancelled within 12 hours of placing the order.

After dispatch, cancellation is not permitted.

Repeated COD cancellations may result in restriction of COD facility for the customer.

11. PARTIAL REFUNDS

Partial refunds may be issued if:

  • The product is returned in a condition not fully compliant but still usable.
  • Promotional discounts were applied.

12. CHARGEBACK & FRAUD PREVENTION

If a customer initiates a chargeback without contacting us:

  • We reserve the right to dispute the chargeback with proof of delivery and transaction records.
  • Customers engaging in fraudulent or repeated disputes may be restricted from future purchases.

We encourage customers to contact us directly for resolution before raising disputes with banks.

13. LATE OR MISSING REFUNDS

If refund is not received:

Refund processing depends on financial institutions.

14. FORCE MAJEURE

Refunds and exchanges may be delayed due to:

  • Government restrictions
  • Natural disasters
  • Banking disruptions
  • Courier delays

We are not liable for delays beyond our control.

15. POLICY UPDATES

Ksheera Clothing reserves the right to update or modify this Policy at any time without prior notice.

Changes will take effect upon posting on the Website.

16. CONTACT INFORMATION

For returns, refunds, or exchanges:

Email: care@ksheeraclothing.com
Phone: 9876543211
Address: Mayur Vihar, Shop No. 52, New Delhi – 110001

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