Effective Date: [Insert Date]
Last Updated: [Insert Date]

This Shipping & Delivery Policy applies to all orders placed through www.ksheeraclothing.com (“Website”), operated by:

Ksheera Clothing
Mayur Vihar, Shop No. 52
New Delhi – 110001
India
Email: care@ksheeraclothing.com
Phone: 9876543211

By placing an order on our Website, you agree to this Policy.

1. SHIPPING COVERAGE

We currently ship only within India.

We do not offer international shipping at this time.

2. ORDER PROCESSING TIME

Orders are processed within 2–4 business days (excluding Sundays and public holidays).
Orders placed on weekends or public holidays will be processed on the next working day.
During festive seasons or sale periods, processing times may be extended.

Order processing includes:

Payment verification
Quality check
Secure packaging
Dispatch to courier partner

3. DELIVERY TIMELINES

Estimated delivery time after dispatch:

Metro cities: 3–6 business days
Non-metro areas: 5–8 business days
Remote locations: 6–10 business days

Delivery timelines are estimates and not guaranteed.

Delays may occur due to:

Courier operational issues
Weather conditions
Government restrictions
Public holidays
High seasonal demand

Ksheera Clothing shall not be liable for courier delays beyond our reasonable control.

4. SHIPPING CHARGES

Shipping charges (if applicable) will be displayed at checkout before payment confirmation.

Any promotional free shipping offers will be clearly communicated on the Website.

Shipping charges are non-refundable unless the return is due to:

Defective product
Incorrect product shipped

5. ORDER CONFIRMATION & TRACKING

After placing an order:

You will receive an order confirmation via email/SMS/WhatsApp.
Once dispatched, tracking details will be shared.

Customers are responsible for tracking shipments using the provided tracking number.

6. ADDRESS ACCURACY

Customers must ensure that:

Shipping address is accurate and complete.
Contact number is active and reachable.
Landmark details are provided if necessary.

Ksheera Clothing is not responsible for:

Incorrect or incomplete addresses.
Delivery failures due to customer unavailability.
Additional charges incurred due to re-dispatch.

If a shipment is returned due to incorrect details, re-shipping charges may apply.

7. CASH ON DELIVERY (COD)

For COD orders:

Customers may receive a confirmation call/SMS/WhatsApp before dispatch.
Failure to confirm may result in order cancellation.

Repeated refusal or non-acceptance of COD deliveries may result in:

Restriction of COD option for future purchases.

8. DELIVERY ATTEMPTS

Courier partners typically attempt delivery 2–3 times.

If the customer is unavailable after multiple attempts:

The order may be returned to us.
Re-shipping charges may apply if customer requests re-dispatch.

9. PARTIAL OR DAMAGED DELIVERY

If you receive:

A damaged parcel
Tampered packaging
Missing items

You must:

Record an unboxing video.
Inform us within 48 hours of delivery.
Email clear images and video proof to care@ksheeraclothing.com.

Failure to report within 48 hours may result in rejection of the claim.

10. RISK & TITLE TRANSFER

Risk of loss and title for products pass to the customer upon delivery to the shipping address provided.

Proof of delivery from courier partner shall be considered sufficient evidence of delivery.

11. DELIVERY DELAYS DUE TO FORCE MAJEURE

We shall not be liable for delays caused by:

Natural disasters
Government regulations
Pandemic-related disruptions
Transportation strikes
Political unrest

12. ORDER CANCELLATION AFTER DISPATCH

Orders cannot be cancelled once dispatched.

If customer refuses delivery:

It may be treated as a cancelled order.
Repeat instances may lead to restriction of COD option.

13. LOST SHIPMENTS

If a shipment is marked delivered but not received:

Customer must notify us within 48 hours.
We will coordinate with the courier partner for investigation.

Final resolution shall be subject to courier confirmation.

14. POLICY MODIFICATIONS

Ksheera Clothing reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice.

Changes will take effect immediately upon posting on the Website.

15. CONTACT INFORMATION

For shipping-related queries:

Email: care@ksheeraclothing.com
Phone: 9876543211
Address: Mayur Vihar, Shop No. 52, New Delhi – 110001